Administrative Reform in Eastern Ukraine II

Innovations in citizen-oriented service delivery

The German-Ukrainian Project ‘Administrative Reform in Eastern Ukraine II’ is being implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ).

The project follows-up on the results of the Reform of Municipal Services in Eastern Ukraine Project (2009 – 2017).

The project aims to provide support to local self-governments and state institutions to apply innovation instruments and procedures for more efficient and sustainable service delivery.

Facts & Figures:

  • in Poltava Oblast, 14 inter-municipal cooperation (IMC) projects have been implemented with participation of 70 communities, and 7 more IMC projects are in progress;
  • due to implementation of modern systems of solid household waste collection and disposal over 60 000 rural dwellers have access to quality waste collection services in Poltava Oblast;
  • in Reshetylivka Rayon 4 200 rural dwellers, 12 educational institutions, 14 primary healthcare facilities, 13 village libraries, 19 village community centres and 4 family medicine units have been provided with high-quality and high-speed Internet connection;
  • on inter-municipal cooperation approach 6 local fire and rescue units have been established – it allows to provide prompt and efficient response to fires and other emergencies in 28 village communities with the population of 44 236 residents;
  • 107 officials of Poltava Oblast local self-government bodies have successfully completed the distance learning course “Inter-Municipal Cooperation”;
  • 200 specialists have completed the training course for the employees of fire and rescue units and local self-government bodies;
  • the support is provided to the project partners in the establishment of Centres for Administrative Services (CASs);
  • before 2014 – 5 CASs established in 5 cities of Lugansk Oblast;
  • within 2015 – 10 CASs under Rayon State Administrations in Ukrainian government controlled areas of Lugansk Oblast;
  • within 2016 – 10 CASs in the Amalgamated Hromadas;
  • in Eastern Ukraine 600 000 citizens now benefit from more efficient municipal services;
  • customer satisfaction with the quality of administrative services improved up to 85% in the project presence areas;
  • regular support of expert groups working on the improvement of legislative framework for administrative service delivery (the laws aimed at decentralisation and optimisation of administrative service delivery procedures (No. 834, 835 and 836 of 26.11.2015, No. 888 of 10.12.2015 and the Resolution of the Cabinet of Ministers of Ukraine No. 523-p of 16.05.2014);
  • support of CAS network and the professional
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