The Reform of Municipal Services in Eastern Ukraine Project

The German-Ukrainian Project ‘Reform of Municipal Services in Eastern Ukraine’ is being implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ).

The Project envisages two phases: Phase I (2010 – 2013) and Phase II (2013 – 09.2017). Within the first phase the Project name was ‘Improvement of Municipal Services.’

The objective of the second phase is providing support to local self-governments and state institutions to apply instruments and procedures for efficient and sustainable delivery of administrative and public utility services. The Project is also aimed at facilitating inter-municipal cooperation (IMC) as innovation tool for development of local self-governments in Ukraine.

Within 2015-2016 sustainable results have been achieved with the administrative service reforms:

  • 13 rayon and city Centres for Administrative Services (CAS) in Ukrainian Government-controlled areas of Lugansk Oblast were equipped and provided advisory support to improve the conditions for administrative service provision (the cities of Lysychansk, Rubizhne and Severodonetsk, and Bilokurakyne, Bilovodsk, Kreminna, Markivka, Milove, Novoaydar, Novopskov, Starobilsk, Svatove and Troitske rayons);
  • the Project jointly with the Ministry of Economic Development and Trade of Ukraine have started works on monitoring procedure improvement for 662 CASs via development of a relevant information system;
  • in cooperation with the State Agency for E-Governance of Ukraine the software was developed for 3 online administrative services – waste declaration application, requesting a record extract from the State Land Cadastre and online service on land survey projects approval;
  • with the support of the Project the Verkhovna Rada Committee on State Building, Regional Policy and Local Self-Government conducted hearings on the practice of applying the laws of Ukraine on administrative services in December 2015 and October 2016;
  • following the hearings all-Ukrainian call for proposals for the amalgamated communities on the establishment of Centres for Administrative Services (CAS) was announced jointly with the Ministry of Regional Development, Construction, Housing and Communal Services; at present the relevant works are in progress in the shortlisted communities;
  • the Project provided expert and consultation support for the development of the Law of Ukraine No. 888 ‘On Amending Some Legislative Acts of Ukraine on Extending the Powers of Local Self-Governments and Op
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