Experience of Lugansk Centre for Administrative Services presented at the Conference ‘Modern City. Towards Sustainable Urban Planning’


On 12 May 2014, GIZ Ukraine organised a Conference ‘Modern City. Towards Sustainable Urban Planning’ in the framework of the Annual International Festival of Architecture CANactions in Kyiv. The participants discussed topical challenges of urban planning in Ukraine when using new systems approaches in architectural and urban design projects and reviewed new trends in modern urban development policy.

The Leipzig Charter on Sustainable European Cities (2007) declaring the integrated urban development policy as a prerequisite for a sustainable city became the basis for discussions. Mr Stefan Gabi, the expert of the City Institute (Lviv), familiarized urban planners and architects with the directions, challenges and strategies of Leipzig urban planning; Mr Joerg Uhlig (PTV Dresden) presented the best practices of sustainable modern mobility planning; Mr Maxim Zaika highlighted modern approaches used in next generation energy-efficient buildings on the example of BILLA supermarket. Ms Iris Gleichmann, Team Leader of the Municipal Development and Rehabilitation of the Old City of Lviv Project, pointed out the important role of renovation of the city preserving the city’s characteristic appearance through the example of Lviv.

For its part, the Improvement of Municipal Services in Ukraine Project showed the importance of proactive attitude of city authorities in the sustainable urban development. The representatives of Lugansk and Vinnytsya City Councils invited as conference speakers presented their cities as administrative service providers creating comfortable conditions for the citizens.

Today the socio-economic situation in most small and medium-sized cities of Ukraine remains extremely complicated; therefore maintaining a dialogue between local authorities and citizens is of the highest priority. Oleksiy Kubar, Technical Advisor to the German-Ukrainian Project, reviewed the best practices of comprehensive provision of administrative services to the citizens through the example of Lugansk Centre for Administrative Services, having emphasised the significant role of ‘transparent offices’ in maintaining the effective communication between the city authorities and the citizens.

Customer-oriented system in the Centres for Administrative Services should be aimed at creating favorable conditions for the citizens, preventing corruption by officials, optimising and simplifying the procedures of document issuance. In this context, Mr Volodymyr Romanenko, Director of IT Department of Vinnytsya City Council, emphasised the importance of developing an integrated system of municipal governance and shared know-how of Vinnytsya in the implementation of information technology. He described the unique structure of the official web site of the City Council, provided a detailed review of electronic document workflow system, software in use, electronic archive, information and registration services and various related databases.

During the concluding conference session Ms Anna Bondar (the Kyiv City State Administration) presented the Integrated Urban Development Project ‘Kyiv Samobutniy’ aimed at preserving the historic environment of Kyiv districts - Podol and Dniper slopes.

Concluding the event, Mr Matthias Brandt, Conference Moderator and Team Leader of the Advisory Services to Municipal Administrations of Euro-2012 Hosting Cities Project expressed confidence that today’s first priority task is providing the city residents with opportunities to participate in the development and improvement of their city. A city must be for people, and the logic of human development must prevail the logic of capital strengthening. Accordingly, all urban development initiatives and the activities of the Improvement of Municipal Services in Ukraine Project have one common goal - improving the living conditions of the city residents.